MinistraTV Policy
Refund Policy
Last updated: September 2026
1. Refund requests
If the Ministra service is not suitable for you, you may contact MinistraTV support to request a refund review. Requests are assessed using the order and service information available to support.
2. Before requesting a refund
Please contact support first if the issue may be related to setup, app compatibility, account details, connectivity, or another fixable service problem. This helps us check whether the Ministra service can be restored or configured correctly.
3. Information required
To review a request, provide your order number or the email used at checkout and a short description of the problem. Do not post account passwords publicly.
4. Review outcome
Refund eligibility and the available resolution depend on the circumstances of the order and the result of the support review. MinistraTV may ask for additional information needed to verify the issue.
5. Contact
Use the MinistraTV Contact page or WhatsApp support for refund requests and order assistance.
Contact Support